Privacy Policy

Last updated: 27 May 2026

1. About This Policy

Rank Xpert respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website, contact us, become a client, access our client portal, or use our services.

2. Who We Are

Rank Xpert is an Australian digital marketing business providing SEO, Google Ads, website design, social media management, content, reporting, consulting, and related digital services.

Website: https://rankxpert.com.au
Email: admin@rankxpert.com.au

3. Information We Collect

We may collect personal and business information such as:

  • Name
  • Business name
  • Email address
  • Phone number
  • Website URL
  • Billing details
  • Business address
  • Messages and enquiries
  • Files, images, documents, or brand assets you provide
  • Client portal account details
  • Website, advertising, analytics, or platform access details you provide
  • Technical information such as IP address, browser type, device information, and website usage data

4. How We Collect Information

We may collect information when you:

  • Visit our website
  • Submit a form
  • Contact us by email, phone, social media, or online message
  • Book a call or meeting
  • Become a client
  • Use our client portal
  • Upload files or documents
  • Provide access to platforms such as Google, Meta, WordPress, hosting, analytics, CRM, or advertising accounts
  • Interact with our ads, emails, website tracking, or online forms

5. Why We Use Information

We collect and use information to:

  • Respond to enquiries
  • Provide quotes and proposals
  • Deliver our services
  • Manage client relationships
  • Set up and manage client portal access
  • Communicate about projects, reports, invoices, approvals, and service updates
  • Create, manage, and improve websites, ads, SEO campaigns, and marketing activity
  • Process payments and manage accounts
  • Improve our website, systems, and customer experience
  • Meet legal, accounting, tax, and business obligations
  • Protect our business, clients, systems, and users

6. Client Portal

Rank Xpert may provide clients with access to a client portal for onboarding, communication, project updates, reports, file sharing, invoices, approvals, and service delivery.

Information added to the client portal may include personal information, business information, messages, files, documents, reports, invoices, project details, and service records.

Our client portal may be provided through a third-party platform.

By using the client portal, you understand that your information may be processed and stored through that third-party platform as part of providing the service.

7. Third-Party Providers

We may use trusted third-party providers to operate our business and deliver services.

These may include providers for:

  • Client portals
  • Website hosting
  • Email and communication
  • Cloud storage
  • Accounting and invoicing
  • Payment processing
  • Analytics and tracking
  • Advertising platforms
  • CRM and project management
  • Automation tools
  • Website plugins and forms

These providers may access, process, or store information only where needed to provide their services to us or help us deliver services to clients.

8. Overseas Storage and Processing

Some third-party providers we use may store or process information outside Australia.

This may include countries such as the United States, the Philippines, or other locations where our service providers operate.

Where this occurs, we take reasonable steps to ensure information is handled appropriately.

9. Cookies, Analytics and Tracking

Our website may use cookies, tracking pixels, analytics tools, and similar technologies.

These tools help us understand website traffic, improve our website, measure marketing activity, and deliver relevant advertising.

This may collect information such as IP address, device type, browser type, pages visited, time spent on the website, referral source, and interactions with our website or ads.

You can disable cookies through your browser settings, but some website features may not work properly.

10. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored in secure digital systems, cloud platforms, email accounts, client portals, project management tools, accounting software, and other business systems.

We use reasonable security measures such as passwords, account permissions, access controls, and secure third-party platforms where appropriate.

11. How Long We Keep Information

We keep information for as long as reasonably needed to provide services, manage business records, meet legal and accounting obligations, resolve disputes, enforce agreements, and maintain accurate client records.

When information is no longer required, we may delete, de-identify, archive, or securely destroy it where reasonable and lawful.

12. Access and Correction

You may request access to personal information we hold about you.

You may also ask us to correct information if it is inaccurate, outdated, incomplete, or misleading.

To request access or correction, contact us using the details below.

13. Complaints

If you believe we have mishandled your personal information or breached this Privacy Policy, please contact us first so we can review your concern.

We will take privacy complaints seriously and aim to respond within a reasonable timeframe.

14. Links to Other Websites

Our website, emails, reports, or client portal may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

15. Updates to This Policy

Rank Xpert may update this Privacy Policy from time to time.

The latest version will be published on our website with the updated date listed at the top of the page.

16. Contact Us

For questions, requests, or complaints about this Privacy Policy, contact:

Rank Xpert
Email: admin@rankxpert.com.au
Website: https://rankxpert.com.au